FAQs

How do I pay when I want to book tour/holiday ?

We accept payment by debit/ credit card (Visa, Master), cash and bank transfer. When you confirm a booking with us, we will send you our online payment link or bank details to deposit 30% of the total tour cost. The balance will be due as soon as you arrive . Our travel consultants will give you more details via email about payment instruction.

Are the rates displayed per person or per room ?

The prices shown on our website are per person based on twin/ double accommodation (hotel/resort)

I am wonder if you offer private or group tour ?

We only arrange private holidays and adventures – for a solo traveler, couples, families or a party of friends (no min or max travelers) – rather than impersonal group tours. You are never just another seat number. Our purpose is to offer the best travel experience at the keenest price.

Are taxes and service charges included in rates ?

Yes. The prices are inclusive of all taxes and service charges.

Any surcharges if my travel dates are during Christmas or New Year Holidays ?

The rates are regular price and they are not included a compulsory dinner (Gala dinner) on the day of Christmas or New Year Eve. Surcharges depend on specific hotels/resorts you stay at, so our travel consultants will give further information to you in communications.

What meals are included ?

Our tours include daily breakfasts at hotels/resorts and some other meals as stated in the itinerary (see day by day).

Is the tour with fixed departure dates, accommodations ?

No fixed departure dates and an extensive choice of hotels/resorts – your holiday, your way. You can depart on any dates at your favor, stay at any hotels on your special interest. Just give your ideas to us then we will customize the tour with the best offers for you.

How to change or cancel my reservation ?

We only run private tours/holidays, so the itineraries are very flexible. You can change or amend your schedule in advance or during your trip but surcharge maybe applied according to our contract with local suppliers, hotels and airlines. Regarding cancelation terms, please check out this link : Terms & Conditions

 

Cyclo Travel & Leisure is a local tour operator with head offices in Vietnam. We are expert in organizing tailor-made package holidays, tours and cruises in Vietnam, Laos, Cambodia, Thailand & Myanmar. We offer the best travel packages to meet your budget and interests. Please send us a message to plan your perfect trip to Asia!

Cyclo Travel Indochina